Billing & Accounting

When and how am I being billed?

You will be billed the appropriate amount for your plan, exactly every 30d after your payment, this is after the three-day configuration period. If there is an issue with configuration, we may extend or pause your configuration period, to allow more time before you're charged.

For Enterprise plans, you can be charged per quater-annum, half-annum or yearly. Learn more.

What happens if I forget to - or can't pay?

Overdue payments are sometimes unavoidable, you have once chance to have an overdue payment of three days, for Basic, and seven days for Professional. In this time, your website will operate as normal, but will shut down at 23:59 on the last day of overdue payment allowance, unless payed prior.

Once your website shuts down, we save it for 28 days to allow you to resubscribe at any time within a month.

｜If you've purchased a domain through us, we will resell that domain after 32 days. Refund Policy.

How does a free trial work?

For free trials included with the Basic plan, we will list promotions up to 14-days of free usage, this includes the configuration period of 3-5 days. Free trials can be cancelled at any time, simply by contacting us, and your payment method will be charged automatically after the duration of the trial.

We do not offer refunds if you have forgotten to cancel your trial. Refund Policy.

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I don't have a free trial, but want to cancel, how do I?

If you are a regular subscriber and would like to cancel your subscription, you can choose to cancel, and keep your website up for the remainder of the month, or you can choose to completely stop at any time.

For Enterprise plans, you have to give us a minimum of 7-days notice before your end or cancel your trial.

For customers who have more than one plan, thus resulting in multiple sites, under different names, or the same name, will be individually charged if they have up to three sites, but can get a bundle price on four or above. For more on this, see our Multi-Site Info page.

How do overdue Enterprise payments work?

Overdue payments for the Enterprise plan are forbidden and will result in instant termination of services, unless you arrange an overdraft with our accounting team ([e-mail]) a minimum of three days in advance, you will be granted 14 days to complete the payment.

You're all caught up on billing and accounting, now you know our protocols surrounding payments!